We gladly accept returns on defective parts or incorrect parts shipped by mistake. Please call our customer service department on (03) 8405 9200 to obtain a return authorisation form before shipping parts. All returns must be notified before hand and must be received by VPW Australia within 14 days of invoice date and the purchaser accepts a 10% of the goods value restocking fee. If unsure of any of the above please ask to see a conditions of sale and  terms of trading agreement. All return shipping charges are the responsibility of the sender.