Frequently Asked Questions

Orders & Payments

How do I make sure I am ordering the correct parts?

If you are unsure of the suitability of a product feel free to get in touch with our team to discuss. You can reach us via email at sales@proflow.com.au or call the VPW team on 1300 879 879.

Can I change or cancel my order?

If your order has already shipped, it cannot be cancelled. See Returns Policy.

If your order has not yet shipped, please contact VPW via email at online@vpw.com.au or call the shop on 1300 879 879

What are my payment options online?

We accept payment via PayPal, Afterpay, American Express, Mastercard, and Visa.

Shipping & Delivery

Can I pick up my items in store?

We currently offer Click & Collect for our local customers. Orders will be collected from VPW Australia. Simply select Click & Collect at checkout and VPW will notify you when ready for collection.

How long will it take to ship my order?

We make every effort to ship orders as soon as possible. However, delays can occur near major holidays, or if parts are temporarily out of stock or back ordered.

How much is shipping?

To calculate shipping add the desired items to your cart. Once on the ‘shopping cart’ page enter your details into the shipping calculator to view available shipping options and costs.

Do you ship internationally?

Yes, we ship internationally. Please note that the customer is responsible for any additional custom fees and duties applied upon delivery.

Returns & Warranties

What is you return policy?

See our full returns policy here.

Do parts come with warranty?

Proflow products are made to the highest standards and warrants all products for a period of 12 months from date of purchase for either repair or replacement. Warranty may be voided if the product has been misused, modified, or not used for the correct application. Proflow will not be responsible for any damages being incidental or consequential as a result of using a Proflow product incorrectly. Any product requiring a warranty appraisal must be returned to the place of purchase with the original invoice.

We reserve the right to change design or specification at any time without notice. Products are for on and off road automotive, marine, motorcycle and industrial use only. If not sure of suitability or compliance, please check with your local distributor prior to purchase.